Travel Tips

Choosing your holiday

We have chosen the products that we offer you very carefully and they all meet our standards. Our reservations staff are trained to help you make the right choice, so please ask. Never forget that travel is just like anything else you buy - price and value for money are closely related. However, paying the same price in different places does not guarantee that you will get the same quality.

Passport, Visa & Health

You will need a standard 10-year passport for all travel. This must be valid for at least six months beyond your planned travel date. You may also need a visa to travel. Please click here for the visa form.

Baggage and Golf Clubs

Airlines not requiring pre-payment will allow the carriage of clubs if they are within the stated baggage allowance, and any excess weight will be charged at check-in. Airlines cannot guarantee the carriage of golf bags and if the departing plane has loading excess, golf bags will be carried on the next available plane.

Meals

Half board generally means continental or buffet breakfast and table d’ hote set menu dinner with a limited number of dishes. All-inclusive is specifically defined under the hotel description. If only breakfast is included it will be either continental or buffet (unless the description says otherwise).

Unused Services

We do not give refunds if you pre-book services but do not use them. When you book half-board, this will generally start with dinner on the night of arrival. If your flight arrives too late for dinner the hotel will not offer a refund - instead you must arrange to take another meal during your stay.

Unexpected Extras

Our descriptions describe the facilities available at each hotel, such as tennis courts, water sports, equipment hire and gym. There may be a local charge for these items. If there is and we know about it we will tell you. These and your personal items, such as drinks, will be added to your hotel bill or you may have to pay for them before or after use. Telephone calls can be very expensive in hotels and we advise you to check the costs before making a call.

Building Work

Many resorts are continuing to develop the local economies and tourist industry as well as making improvements to existing resorts. This means that in some resorts there may be building work and renovation programmes in place. We cannot predict when building work is likely to happen but when we know we will tell you.

Health, Safety and Security Abroad

The safety standards and regulations that apply overseas are those of the country you visit. Often they do not reach the same levels as in the UK. Because of this, general standards of safety, hygiene, fire precautions and so on can often be very different from the standards that we expect in the UK. The authorities in the country concerned may not have enough power or resources to monitor and enforce standards. As a result, please be careful when you are in unfamiliar buildings or surroundings. Please get to know your escape route in case of fire. We take the safety of our customers very seriously.

Handling Fee

If you lengthen your holiday, making your own private arrangements, you will be charged a fee of £10 for each person.

Late Booking Fee

We will be happy to make all your holiday arrangements at short notice. However, on late bookings that are made within seven days of departure, depending on the time available, we will either arrange to send your travel documents directly to your home or arrange for them to be available at your departure point. There will be a charge of £15 for each booking for whichever of these services you choose.

Rates

Rates include all expenses in respect to accommodation, vehicles and game drives based on the itinerary of choice, meals while on safari and entrance fee to the National parks and game reserves. All other expenses of personal nature such as airport taxes, visa, tips, caddy fees, golf club rental, beverages, laundry etc are not included.

Accommodation

We secure accommodation at the best available hotels, lodges and luxurious tented camps, on the basis of two persons sharing a double room with private bath and/or shower. An additional charge (single-room supplement) is made for single accommodation, and is subject to availability. Hotel/Lodges are named as an indication of category; rooms may therefore be reserved at similar Hotels/Lodges.

Luggage

Luggage for overnight tours restricted to one normal size suitcase per person plus your hand luggage. Every care will be taken to ensure luggage is protected but exoticgolfsafris cannot accept responsibility for loss or damage to baggage or other belongings. Luggage insurance is recommended. Most Nairobi hotels have facilities for storing luggage not required on tours.

Transportation

Cars, minibuses, Landrovers or coaches will be provided according to the route and number of customers. Exoticgolfsafaris reserves the right to employ the services of subcontractors. English speaking local drivers/guides are provided. Other languages can be organised on request at extra cost.

Liability

Exoticgolfsafaris acts only as agents of the passenger in all matters relating to hotel accommodation, tours and all modes of transportation and/or any other service and shall not be liable for injury, sickness, delay, loss or damage to property, arising from any cause whatsoever. A personal accident and baggage insurance is strongly recommended. We advise you to have a travel insurance to cover any liability. exoticgolfsafaris is bound by the Code of Conduct of KATO (Kenya Association of Tour Operators).