Terms and conditions

Our agreement with you is designed to protect your interests. It means that you will always get a fair deal when you book with exoticgolfsafaris.com

Booking Your Holiday

1. Financial Protection

We are insured by AIG. These arrangements ensure that, if we become insolvent, you will be refunded any payments made for a holiday booked with us if you have not yet travelled.

2. Holiday Descriptions

We describe holiday arrangements we make in various brochures, leaflets and sales flyers, and on the Internet. We have the right to change any of these descriptions of services, facilities or prices at any time until we confirm your booking. If there is any change, we will tell you before the booking is confirmed.

3. Bookings and Payments

1. When you ask for your holiday booking to be confirmed, we will confirm the booking there and then, and secure your holiday arrangements for you. By doing this you are accepting the booking on the terms of this agreement.
2. At the time of confirming your holiday you will be asked to pay a deposit of 25% for each person, (excluding infants under 2 years) along with any insurance premiums you have requested, or the full amount if you have booked within 9 weeks of travel. A higher deposit may be required if you booked additional holiday arrangements, or where suppliers have imposed additional terms on us.
3. We will send you the confirmation invoice. Unless you question the arrangements, there will automatically be a binding contract between us seven days after we issue the confirmation invoice. If you are due to travel within 9 weeks, there will automatically be a binding contract on the day you book.
4. Our acceptance of your deposit or payment forms a contract between Exotic Golf Safaris and the party leader (first named passenger) acting on behalf of all passengers in the party. These booking conditions apply.
5. You must pay the rest of the holiday costs no later than 9 weeks before you are due to leave. If we do not receive the balance by the due date, we can cancel your holiday and ask that you pay the appropriate cancellation charges. We do not usually send reminders for money we are owed, or receipts on payment.
6. If you have any special requests, please tell us when you book. We will ask the relevant supplier to make arrangements for your special request. You must, however, appreciate that there is no obligation to fulfil your special request and the relevant supplier may not do so.
7. If there is any part of the holiday you want to book that is particularly important to you, you must tell us when you book. If you do not, your legal rights will be affected.
8. If you have any medical condition that may affect your ability to take part in any holiday, you must tell us before you book or when the condition arises if this is after you have booked. We may ask you to give us detailed medical information and, depending on that information, we have the right either not to accept your booking or to cancel your holiday without charging you.

4. Holiday Price

Please note the below are subject to change, please see clause 9.

1. The items included are clearly indicated in each package/itinerary as well as those excluded. The price for all travel includes all UK taxes, but you will have to pay for anything else, including any amounts set by overseas authorities, which you have to pay locally.
2. We fully guarantee the price on your holiday confirmation invoice. It will not change unless you or we change your holiday arrangements.

5. Insurance

We strongly recommend that you take out holiday insurance before you travel. This should cover you if you have to cancel your holiday or for any emergencies that may arise while you are away. Please remember that the protection that policies offer may vary.

Before Your Travel

6. The Package Travel,

Package Holidays and Package Tours Regulations 1992 (The Regulations)

1. The Regulations set various legal requirements for package holidays. We will accept any travel arrangement you book with us in the UK before your departure as being a package holiday. These conditions are designed to reflect the Regulations.

7. If You Change Or Cancel Your Booking

1. If you need to change your holiday arrangements, you must let us know as soon as possible either by phone or in writing. We will make an administration charge of £25 for each person plus any further cost we have to pay to make the alteration.
2. We will treat any changes made within 60 days of your departure as a cancellation.
3. If you or any member of your party needs to cancel their holiday (or part of it) once it has been confirmed, the person listed as the lead name on the booking must write and let us know. When we receive notice, we will then ask you to pay the cancellation charges, as shown in our cancellation table, to cover our administrative costs. These costs include money we have to pay suppliers and any money we lose as a result of the cancellation. We cannot refund any insurance premiums you have paid. Once we have processed the cancellation, you will receive a cancellation invoice. Please keep this if you are making an insurance claim, as you may need it. The charges apply to all parts of your holiday and are as follows:
   

   Period befor your departure date	Charge for each person
   More than 60 days	Deposit only
   59 to 29 days	50%
   28 to 7 days	80%
   Within 7 days	100%

   If you cancel you will have to pay a cancellation charge, in all periods, that is equal to your deposit. Certain holidays have special cancellation requirements and we will inform you about these when you book.
   We have the right to use any money that you have already paid to cover the cancellation charges.

8. If We Change Or Cancel Your Booking

1. If we cancel your holiday, or you cancel it because you won’t accept a significant change that we make, you will not be entitled to any compensation if:
   • we have cancelled or changed your holiday because of the circumstances under Regulation 13(3)(b);
   • you have refused to accept a reasonable alternative; or
   • we have cancelled or changed your holiday because:
     1. you have not paid when we asked you to (see clause 3 b) above);
     2. the holiday is not suitable for you (see 3 i) above);
     3. your behaviour is not acceptable; or
     4. of competition consolidation (see 8 b) below).
2. If we offer you another holiday, you will have to pay the difference if it is more expensive but if it is cheaper, we will pay you the difference.
3. Any refund does not include your payment for insurance.
4. If we make any significant change to your holiday after you have already left, you must accept any reasonable alternative and, if you do not, we do not have to make other arrangements or refund or compensate you. We do not have to compensate you if any change is caused by anything described under Regulation 13 (3)(b) or Regulation 15 (2)(a) or (b) or (c).
5. A significant change is one which any reasonable person thinks would materially affect your holiday.

9. Circumstances Outside Of Our Control

We do not have to pay compensation or accept any liability if our performance is affected by an event beyond our control, which our suppliers or we could not expect or avoid even by being very careful. We include the following as events beyond our control - war or threat of war, riots, terrorist activity, industrial disputes, natural or nuclear disasters, fire, bad weather conditions, technical problems due to transport, airports or ports being closed or full, schedules being cancelled or changed by scheduled service airlines or any other similar event.

The price of your holiday is subject to surcharges on the following items: exchange rate variations, government action, aircraft fuel, over flying charges, airport charges and increases in scheduled airfares. In the case of surcharges we will absorb an amount equivalent to 2% of the holiday price excluding insurance premiums and any amendment charges. We will only surcharge amounts in excess of this 2% but where a surcharge is payable there will be an administration charge of 50p per person. If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this you must do so within 14 days from the issue date printed on the invoice.

Any surcharges will be notified to you no later than 30 days prior to departure.

Your Holiday

10. Our Liability And Help

1. If you do suffer personal injury, illness or death, we will pay you a reasonable amount of compensation that will take into account the cost of the holiday and how much your enjoyment of the holiday was affected. We will take from your compensation any money you receive from suppliers, such as airlines under the Denied Boarding Regulations (in this case, the money paid by the airline will be the full amount of compensation that you are entitled to for all matters that were caused by the airline’s actions). The most compensation we will pay you is the cost of your holiday, a refund of any direct expenses and £50 each day for each person. We will use this maximum amount to work out the appropriate amount that is due to you as a result of your particular complaint.
2. If you do suffer personal injury, illness or you die, the amount of compensation we will pay you or your representative is limited in line with any international conventions that apply to the services that caused your injury, illness or death. International conventions which set limits of compensation include the Warsaw Convention 1929 (including as amended by the Hague Protocol 1955), the Berne Convention 1961, the Paris Convention 1962, the Geneva Convention 1973 and the Athens Convention 1974. You can get copies of these conventions if you ask us but please allow 28 days.
3. If you die or suffer an injury or illness during your holiday because of an activity that is not part of the arrangements you have booked with us, we may help you if you or your representative want to make a claim against someone, as long as you ask us within 90 days. We will give you advice, guidance and up to £5,000 for each booking towards your legal costs. You will pay us back out of any settlement or insurance payment you get.
4. You must help us to get any money from anyone else that will compensate us for any money we pay you. In particular, you must give us any rights you may have against any other person who has caused us to pay you compensation.

11. Conditions Of Carriage

Any form of transport depends on the conditions of carriage of that carrier. These conditions of carriage may limit or exclude the carrier’s liability to you under international law, such as the Warsaw Convention.

12. Excursions And Optional Tours

1. Excursions and optional tours include any sightseeing trips or other tours that you book and pay for through us, our tour manager or overseas representatives while you are actually on holiday.
2. Excursions and optional tours are not package holidays and are not covered by the Regulations.
3. Unless you suffer personal injury or die because of our negligence, we do not accept any liability for any loss or damage you may suffer from any excursion or optional tour.
4. We are not responsible for any arrangements that you make while you are actually on holiday and that you do not make through us.

13. Data Protection

Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the relevant suppliers of your travel arrangements.

The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.